Knowledge Management Initiatives at IBM

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Case Details:

Case Code : ITSY062
Case Length : 20 Pages
Period : 1994-2009
Pub Date : 2009
Teaching Note :Not Available
Organization : IBM
Industry : Information Technology / Software Services
Countries : USA

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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"IBM creates complete business solutions that integrate hardware, software and services and, hence, requires true enterprise-wide knowledge exchange and collaboration. The company's KM initiatives were developed to emphasize and facilitate knowledge exchange within its various business units and to promote reuse of assets." ¹

- KMWorld², January 2006.

"We are building the entire IBM company around the concept of knowledge management."³

- Louis V Gerstner, Former Chairman and CEO, IBM in February 1998.

Introduction

In November 2007, US-based International Business Machines Corporation (IBM) was inducted into the Global Most Admired Knowledge Enterprises (MAKE) Hall of Fame⁴.

A panel comprising executives from Global Fortune 500 companies and KM experts chose the winners of the 2007 MAKE awards.

IBM was one of 21 winners; the others included Accenture, British Petroleum, Ernst & Young, General Electric, Hewlett Packard, Honda Motor, Sony, and McKinsey.

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1] Hugh McKellar, "KMWorld Award Winners," KMWorld, January 01, 2006.
2] KMWorld is published by Information Today Inc., KMWorld concentrates mainly content, knowledge management, and business process management.
3] Brian Gillooly, Bruce Caldwell, "IBM's Lou Gerstner Gives the Goods on E-Business," www.techweb.com, February 09, 1998.
4] Conducted by KNOW Network, in association with Teleos. KNOW is a global community of knowledge-driven organizations dedicated to sharing best KM Practices. Teleos is an independent KM and intellectual capital research firm.

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